Shipping Guide at Hemp Industrial. We carry out all shipments to our customers through secure courier services. As such all our deliveries are done in odorless packaging. The shipping label or final packages do not advertise the business or labels the origin of our products for customer privacy and safety.
All our orders will get dispatched within 24 hours at most after payment is received;
Once the parcel is dispatched we provide you the tracking number to trace parcel movement;
All parcels are discreet and secure. (Jiffy bags & Boxes or Envelopes)
Standard Shipping is chargeable on all orders.
Next Day Delivery Service is available for extra fees.
For USA nationwide DELIVERY. All national orders should arrive in 2 to 3 days.
Orders going to the UK, Asia, Canada, Europe & UAE are usually delivered within 3 to 5 business days.
All parcels are dispatched in secure, discreet, and unbranded packaging.
Priority shipping with DPD, Parcelforce, DX, EMS, UPS, FedEx, DHL & TNT, Signed for first-class delivery. Fully trackable. No signature is required upon collection of the package.
We will resend any lost parcel.
Please contact us if your item has not been delivered within 5 working days within the USA, or 7 working days for the rest of the world and we will see into it. Please include your order ID and tracking number in your message to us.
Returns & Replacements
In the unlikely event that you receive the wrong product or shipment that does not meet your expectation, simply notify us so we can arrange an exchange. This will be processed as soon as we have received and checked the incorrect product. Due to the nature of the business, Once your order has left our facility you will not qualify for any refund or return, so please bear in mind that all sales are FINAL. You have from the time of purchase to the time of dispatch to cancel or amend your order. A 10% surcharge will apply to any cancellation.
When making a purchase on our site the transaction might be international. As some credit and debit cards are set up for domestic use only, this may result in the payment being declined or charged back. To rectify this issue, We have amended a lot of payment options available for you to easily make your online purchases.
Tracking your order
You can simply track your order from our website directly and get the relevant tracking information or log in to your preferred courier website and track shipment, view your order status, You will also receive an email, once your package is shipped, detailing the tracking info (if optional). If you need any assistance feel free to contact us. If you don’t receive an email following the order process, please check your Junk Mail folder.
Guaranteed Delivery (tracked orders only).
If by any chance, your order hasn’t arrived within 5 business days, you’ll qualify for a free reship (tracked orders only). However, if the product has been confiscated by customs, We will offer a reship as we thrive to send all orders 100% discreet. Please note that we DO NOT offer a reship service to Norway, Sweden, Finland, or Kuwait– Due to the higher proportion of customs confiscations, you order from these countries at your own risk.
We do offer interstate and worldwide shipping which is very SAFE-RELIABLE-DISCREET and We give a guarantee that your order will make it through the customs of your country.